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Step 2 – Submit CMDB Request

Once the ISRC registration is underway, begin cataloging the system in ServiceNow so the configuration management database (CMDB) reflects the new application.

Submitting a CMDB ServiceNow Request​

Overview​

Register the system as a Business Application in ServiceNow. Completing this step keeps the CMDB accurate and signals downstream teams that the application exists.

1. Access the Request Form​

Open the Business Application request in ServiceNow: CMDB Business Application Request Form.

2. Complete the Required Details​

Provide comprehensive information about the system:

  • System name and description
  • Business owner and technical contact
  • Associated department or team
  • Dependencies or integrations, if applicable

3. Submit for Review​

After filling out the form, submit it for processing. You can perform this step in parallel with the ISRC submission.

4. Registration Timeline​

Expect 2–3 business days for ServiceNow to register the application in CMDB as a Business Application.

5. Confirmation​

Monitor ServiceNow for a confirmation. Once approved, the system appears as an official Business Application within CMDB.